FAQS

 

 What is a back to back installation?

This is pretty simple, the outdoor unit is directly outside and below the indoor unit see the diagram below. Our standard back to back fee is for a low-set home, requiring approximately 3 meters of pipe.

Back to back is a standard installation on a low set home, requiring approximately 3 meters of pipe.

What if I change my mind about where to put the air conditioner or size/model of air conditioner once I have received my quote?

Just give us a call or send us an email and we will send you a new quote. We want you to know all your costs up front with no surprises and it helps us on the day of installation. Of course if you get lost with any of this we are only a phone call away.

**If you change your mind on the day of installation, Caboolture Air Conditioning reserves the right to change our quote **

I have misplaced my owners manual, how to I find a new one?

Most manuals can be downloaded from the manufacturer’s website. Of course if you get lost with any of this we are only a phone call away.

How often does my air conditioner need to be serviced?

As part of our service our technicians will always run through this part with you before we leave on installation day, we explain how the controls work, how to clean the filters and of course how to access the manufacturers web site if you need to. Most manufacturers recommend annual servicing of all types of units. Commercial systems require servicing more frequently and we can add you to our servicing list if you like. Please refer to your owner’s manual or contact our service department for more information. Of course if you get lost with any of this we are only a phone call away.

Are split systems expensive to run?                                                           

Progressively, as technology improves, so does the efficiency of most recognized brands. With the advent of the inverter and the government’s introduction of minimum efficiency standards, running costs have been significantly reduced. Visit www.energyrating.gov.au for specific running costs of various brands. Of course if you get lost with any of this we are only a phone call away.

Does my unit need to be re-gassed every year?                                                 

No, it should not. If extra gas is required it indicates a leak which must be repaired before gas can be added.

How do I clean my filters?                                                                                  

As part of our service our technicians will always run through this part with you before we leave on installation day, we explain how the controls work, how to clean the filters.Generally though, filters can be lightly rinsed under a tap and allowed to dry. Of course if you get lost with any of this we are only a phone call away.

My condensing unit (outdoor unit) drips water on heating mode. Is this normal?   

Yes, your condenser is supposed to drip on heating. This can be collected and drained away if required.

If there is a storm coming should I switch my unit off?                               

All newer homes will have surge protection devices fitted in the main switchboard and so do not need to be turned off. If there is a power failure most units will restart automatically. It is better to play it safe in older homes and switch the unit off at the isolating switch to prevent damage to electrical components.

My air conditioner won’t switch on and the operation lamp is flashing – what do I do?

Your air conditioner may require technical assistance. Please contact our Service Department for assistance at info@cabooltureairconditioning.com.au